Customer Service

Shipping & Delivery

We ship all packages any where in the US flate rate priority mail with the USPS. This allows us to get our items to our customers as quickly safely and securely as possible. All our shipments come with Date of delivery specified, USPS tracking number & insurance included. For all freight shipments of vending machines, change machines or other heavy items we use Freightquote.com. We get an independent quote from Freight quote and usually go with the least expensive freight carrier. We do use all of the major carriers including but not limited to YRC, USF Reddway, SIAIA, Road Runner, UPS Freight & Fedex Freight to name a few. All of our vending machines will ship free terminal to terminal only. Meaning we will ship your item to the closest freight shipping terminal to your location (there are freight terminals in most cities in the country, with exceptions of rual areas.) We can ship all the way to destination with delivery lift gate if needed at cost of the buyer. This service usually runs $150-300 depending on your location and if your in a business area or residential. If you do not understand shipping terms feel free to call us before buying and we will make sure you understand everything before you buy.

Unless buyer requests shipping insurance it is assumed that the buyer has denied shipping insurance on any freight shipment and is responsible for any and all damages caused by the freight company. When you get your Vending machine please inspect it before signing for it and leaving the freight yard. Once you sign the freight carriers paper work there is nothing we can do you have then waived your right to file a claim with the freight carrier.

Privacy & Security

We take your privacy and security very seriously and never share any of your information with third parties. Our online E-store system does not save any credit card information and we have no way to view your credit card number or any other personal information. We do save your email address and contact information for purposes of making sure your items are delivered and you are satisfied. Feel secure checking out through our online credit card processing system which is certified and tested through authorize.net for network compatibility.

Returns & Replacements

We understand that purchasing the wrong item does happen and do want you to get what you need. We do allow returns customer pays for return shipping and is also charged shipping of correct item back to them. If you ordered the wrong part and wish to return it please do so and we will send you a refund minus our shipping costs in less than 30 days. Sale of all vending machines, soda coolers or other equipment is final. By purchasing through our site you as the buyer have agreed that you have inspected the equipment and it is what you want.

• Fast & easy returns
• Full tech support on all items purchased
• Limited 30 days parts warranty on every purchased (unless otherwise stated)

Ordering

Ordering is made easy with our state of the art shopping cart. Our shopping cart allows you to add items to your shopping cart and continue to shop for every thing else you want and check out safely and securely at the end. Decided you don't want something? Not a problem our shopping cart makes it easy for you to add or remove items from your order. Our systems allows for easy repeat business by allowing you to create a profile and save your information securely for quick check out next time. Also sign up for a mailing list so you can receive our regular promotions allowing you to save money on things you need and want for your vending business.

Payment, Pricing & Promotions

We accept all major credit cards Visa, Mastercard, American express & even paypal. If you would like we can also take a personal check our money order to complete your transaction. We feel that paying for an item should be done on your terms and because of that we accept and are open to any forms of secure payment. All prices are subject to availability and subject to change with out notice. Our prices will fluctuate with our current inventory so if you see a deal don't wait buy now! All sales are limited and any item purchased on sale is non refundable unless item is deemed to be defective.

Viewing Orders

Log on to your account through our system and see if your order has been processed and shipped. Use the tracking info provided to track your item through its proper shipping company. All freight shipments will have tracking info and estimated delivery is subject to change with out notice.

Updating Account Information

At any time feel free to log on to your online account and change your billing info, contact info, or shipping info to make sure your transactions go smoothly. If you are having problems with your account please feel free to call us and we will see to it that your needs are met.